Refund policy

Shipping Information

In stock items are typically dispatched within 3 days of purchase excluding weekends. Lead times shown on product pages are estimates through third party shipping company’s such as UPS, Royal Mail and Kuehne Nagel (worldwide freight). Orders will be delivered to the shipping address you provide on a date estimated by the third-party trackable service. Please note that we do not ship to PO Box numbers.

Customers Outside of the United Kingdom

Jane Richards Interiors is not responsible for any import duties or taxes taxes imposed by the country of import and/or local authorities. All cross-border duties and taxes are the responsibility of the customer.

'Made To Order' & 'Ordered on Request' Items

All products subject to a lead time are considered 'made to order’ - this also includes items labelled ‘ordered on request’ - all products that are ‘made to order’ or ‘ordered on request’ are clearly labelled as such and are not refundable. A 24-hour grace period is applied once the order has been made.

Lead Times

The lead times stated on product pages are approximates only. Please note that orders placed outside of the U.K. may be subject to slightly longer lead times. Jane Richards Interiors is not responsible for any additional delays that may occur during the production or delivery process. If you have any queries regarding a specific product’s lead time or multiple order shipments please feel free to contact us.

Materials, Colour Variations & Imagery

Due to the handcrafted nature and production process of made to order items, no two items are the same. The finish of materials including; wood, glass, concrete, marble and textiles can vary from the images shown on the product pages. Jane Richards Interiors is not responsible for variations in the final product.

Returns

We want you to be happy with your purchase. In the event that you are not, you are able to return your order within 14 days of receipt of goods. Only ‘In Stock’ items can be returned - these items are clearly marked in the product listing as ’In Stock & Ready To Ship’. Products marked ‘Made To Order’ or ‘Ordered on Request’ are strictly non-returnable. Goods must be returned unused, in fully resalable condition and in their un-damaged original packaging.

For more information on how to return your order and which products qualify for a return please notify customer services via email: info@janerichards.co.uk. Postage fees will not be refunded.