Delivery & Returns

Shipping Information

In stock items are typically dispatched within 3 days of purchase excluding weekends. Lead times shown on product pages are estimates through third party shipping company’s such as UPS, Royal Mail and Kuehne Nagel (worldwide freight). Orders will be delivered to the shipping address you provide on a date estimated by the third-party trackable service. Please note that we do not ship to PO Box numbers.

Customers Outside of the United Kingdom

Jane Richards Interiors is not responsible for any import duties or taxes imposed by the country of import and/or local authorities, this also includes brokerage fees. All cross-border duties and taxes are the responsibility of the customer.

Failed Delivery Attempts

In most cases, our couriers have a 'three attempt' delivery procedure. If all three attempts have been made and the item is returned to sender (Jane Richards Interiors), your item will only be re-sent once the full shipping cost and/or the relative import/export fees have been covered by yourself.

Ordered on Request / Made To Order Items

All products subject to a lead time are considered 'made to order’ - this also includes items labelled ‘ordered on request’ - all products that are ‘made to order’ or ‘ordered on request’ are clearly labelled as such and are non-refundable. A 48hour grace period is applied once the order has been made.

Lead Times

The lead times stated on product pages are approximates only. Please note that orders placed outside of the U.K. may be subject to slightly longer lead times. Jane Richards Interiors is not responsible for any additional delays that may occur during the production or delivery process. If you have any queries regarding a specific products lead time or multiple order shipments please feel free to contact us.

Materials, Colour Variations & Imagery

Due to the handcrafted nature and production process of made to order items, no two items are the same. The finish of materials including; wood, glass, concrete, marble and textiles can vary from the images shown on the product pages. Jane Richards Interiors is not responsible for variations in the final product.

Returns

We want you to be happy with your purchase. In the event that you are not, you are able to return your order within 14 days of receipt of goods. Only ‘In Stock’ items can be returned - these items are clearly marked in the product listing as ’In Stock & Ready To Ship’. Goods that have been specially made to order in a specific finish or upholstery colour as per the customer’s specifications cannot be returned. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. ‘Made to order’ items are defined as items that are specially produced based on a customer’s choice of finishes as ordered, and put into production as per these specifications.

All ‘Made To Order’ items are clearly labelled as such on the corresponding product page. If your order is received damaged or defective then a replacement will be manufactured and delivered as soon as possible.

As almost everything we sell is 'Made To Order' most of our sales are not governed by the Distance Selling Regulations, so as well as contacting us before ordering to check everything is as it should be please read our Terms & Conditions before placing an order. Cancellations can be made within 3 working days after ordering, but after that unfortunately we need to charge a cancellation or re-stocking fee, which can be up to 50% depending on the item.

Please only place your order if you are sure that the item and finish is right for your needs as you will not be able to change the order after the item has been entered into production. The exception to this is, of course, if we have not supplied the correct item or specification as per the order confirmation. It is also imperative for you to check access into your property as delivery will be actioned on the basis that you have checked the dimensions of the item you wish to order and that if fits through all doorways, stairwells and within the area of intended use.

Jane Richards Interiors is not responsible for any item that is not returned in the manner set forth below.

The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our warehouse or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.

Where items are large or fragile (as determined by Jane Richards Interiors) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it.

The value of all accurately returned, unwanted products will be credited to the original purchaser’s credit or debit card minus any relevant collection charges within 14 days of receipt by us of the return.

In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods as no claim for a replacement for damaged or missing goods can be made after three days; the manufacturer’s standard warranty on faulty goods remains valid beyond this period. Any claims regarding damaged/defective items must be made initially by calling the showroom on 01493 497705 and then followed up by a written claim via email to info@janerichards.co.uk