Terms & Conditions

Terms & Conditions

The terms of business are to clarify and protect the legal rights of our customers as well as ourselves.

Prevailing Terms

The terms and conditions stated below apply to all fabric, wallcoverings, curtains, blinds, cushions, furniture, tracks, poles, lighting and accessories made by or supplied by Jane Richards Interiors.

Statement of Liability

All goods supplied by Jane Richards Interiors are supplied on the condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is to a sum not exceeding the purchase price of the particular goods. It is the customers or their agents responsibility to check that they have received the correct item, design and colour before handling it into any curtain maker, upholsterer, or further processing. It is rare mistakes happen in labelling, but once cut or handed on to a third party Jane Richards Interiors cannot accept responsibility for any errors. That condition supersedes any conflicting term submitted to us, and all other liability whether statutory or otherwise is excluded.

Products

We reserve the right to withdraw items from our range at any time without prior notification. There is a one metre minimum order length for fabric or one roll of wallpaper unless otherwise stated in product description. All orders not confirmed in writing are at the customer's own risk. For exact colour or finish matching please request a stock cutting as colours and finishes can vary from batch to batch.

The buyer must be sure that any product supplied by Jane Richards Interiors is fit for the purpose for which it is purchased prior to ordering.
Wallpapers and wallcoverings must be checked prior to cutting and or hanging.

The measurements taken by the customer or his or her agent, and provided to the company is not the responsibility of the company for accuracy. 

Payment

Payment in full for all goods is required before goods are despatched.
Once full payment is received and goods are despatched they become the property of the buyer.

Delivery

The full delivery address must be given when the order is placed. Jane Richards Interiors sends out goods using a number of courier services. Delivery times for fabrics and products will vary and Jane Richards Interiors will give estimated dates of delivery prior to orders being despatched.

It is the buyers responsibility to check for any damages to packing materials and products before accepting delivery of the products, and to report any damage by the delivery company within 24 hours. In the unlikely event that there is any damage, please do not accept delivery. Do not sign the delivery sheet and ask the driver for a damage freight report which will need your signature. Please contact Jane Richards Interiors as soon as possible. Goods are not covered by transit insurance once you have accepted delivery. Goods delayed in transit are beyond our control and postage refunds will not be given. It is the responsibility of the buyer to ensure the correct product has been delivered to any other third party, upholsterer or curtain maker.

Delivery dates supplied by Jane Richards Interiors are estimates. We are not liable for any delay and will make every effort to keep the buyer informed of any delay. Any delay of part of an order against an estimated delivery date does not entitle the buyer to cancel the order.It is the responsibility of the buyer to make themselves available to receive the goods for the carrier at the time the carrier proposes.

Cancellations

Whilst every effort will be made to accept the cancellation this can only happen if cancellation is made prior to any cutting of fabric or despatch of product. If cutting or production has begun then a 50% deposit will be kept.

For bespoke products and fabrics cancellation is not possible once production has begun Cancellations should be made in writing through email or post.

Returns

Returns cannot be accepted unless by prior agreement. Products ordered on request or or made to order are strictly non-returnable, these are ordered on behalf of the customer, and are considered bespoke pieces, therefore the only returns accepted will be for manufacturing defects.

All faults or damages must be reported within 48 hours of receipt of delivery.Unauthorised returns will not be credited to the customers account. The customer must satisfy themselves that any product supplied by Jane Richards Interiors is fit for the purpose for which the customer has purchased it for.

Claims

Any claim for the non-receipt of goods must be made in writing within 7 days from the confirmed delivery date. Customers should check all deliveries immediately for faults, shortages, damages or incorrect products. The buyer must inform Jane Richards Interiors in writing within 48 hours of the date of delivery.

No claim will be considered in any circumstance should the goods have been cut, modified, hung (in the case of wallpaper or wallcoverings) or damaged by the buyer in any way. In the unusual event of any sample being wrongly labelled it is still the customers responsibility to check the correct fabric, product or wall covering has been supplied before further processing.

There may be variations in print, weave, texture, colour including occasional slubs, these are not faults or seconds and such claims for these irregularities will not be accepted under any circumstances. To ensure exact colour matching it is advised to order quantities required for future use at the same time. Variations may occur and colours may not always be exact. The sample you order may come from a different batch to the material you receive. Claims for labour charges will not be accepted under any circumstances.

Privacy Statement

Jane Richards Interiors are committed to protecting your security and privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. By providing us with your e-mail address you consent to us using the e-mail address to provide you with e-mail alert services. If at any time you do not wish to be contacted by us by e-mail please use the link to unsubscribe and you will be de-registered. Jane Richards Interiors does not store credit card details and promises not to pass on your e-mail address, telephone number or home address to any third party.