Terms & Conditions

The terms of business are to clarify and protect the legal rights of our customers as well as ourselves.

Prevailing Terms

The terms and conditions stated below apply to all fabrics, wallcoverings, curtains, blinds, cushions, furniture, tracks, poles, lighting and accessories made by or supplied by Jane Richards Interiors.

Statement of Liability

All goods supplied by Jane Richards Interiors are supplied on the condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is to a sum not exceeding the purchase price of the particular goods. It is the customers or their agents responsibility to check that they have received the correct item, design and colour before handling it into any curtain maker, upholsterer, or further processing. It is rare mistakes happen in labelling, but once cut or handed on to a third party Jane Richards Interiors cannot accept responsibility for any errors. That condition supersedes any conflicting term submitted to us, and all other liability whether statutory or otherwise is excluded.


We reserve the right to withdraw items from our range at any time without prior notification. Product descriptions and lead times are subject to change at any time. There is a one metre minimum order length for fabric or one roll of wallpaper unless otherwise stated in product description. All orders not confirmed in writing are at the customer's own risk. For exact colour or finish matching please request a stock cutting as colours and finishes can vary from batch to batch.

The buyer must be sure that any product supplied by Jane Richards Interiors is fit for the purpose for which it is purchased prior to ordering. Wallpapers and wallcoverings must be checked prior to cutting and or hanging.

The measurements taken by the customer or his or her agent, and provided to the company is not the responsibility of the company for accuracy. 


Payment in full for all goods is required before goods are despatched.
Once full payment is received and goods are despatched they become the property of the buyer.


The full delivery address must be given when the order is placed. Jane Richards Interiors sends out goods using a number of courier services. Delivery times for fabrics and products will vary and Jane Richards Interiors will give estimated dates of delivery prior to orders being despatched.

It is the buyers responsibility to check for any damages to packing materials and products before accepting delivery of the products, and to report any damage by the delivery company within 24 hours. In the unlikely event that there is any damage, please do not accept delivery. Do not sign the delivery sheet and ask the driver for a damage freight report which will need your signature. Please contact Jane Richards Interiors as soon as possible. Goods are not covered by transit insurance once you have accepted delivery. Goods delayed in transit are beyond our control and postage refunds will not be given. It is the responsibility of the buyer to ensure the correct product has been delivered to any other third party, upholsterer or curtain maker.

Delivery dates supplied by Jane Richards Interiors are estimates. We are not liable for any delay and will make every effort to keep the buyer informed of any delay. Any delay of part of an order against an estimated delivery date does not entitle the buyer to cancel the order.It is the responsibility of the buyer to make themselves available to receive the goods for the carrier at the time the carrier proposes.

We regret that we are not liable for any customs or import duties that you might incur.


Whilst every effort will be made to accept the cancellation this can only happen if cancellation is made prior to any cutting of fabric or despatch of product. If cutting or production has begun then a 50% deposit will be kept.

For bespoke products and fabrics cancellation is not possible once production has begun Cancellations should be made in writing through email or post.


Products ordered on request or or made-to-order/printed to order are strictly non-returnable, these are ordered on behalf of the customer, and are considered bespoke pieces, therefore the only returns accepted will be for manufacturing defects. Fabrics, Wallpapers and bespoke products are strictly non-returnable. 

If your goods are faulty or damaged please notify us within 48 hours of receipt of delivery. The goods need to be returned to us within 30 days. Unauthorised returns will not be credited to the customers account. The customer must satisfy themselves that any product supplied by Jane Richards Interiors is fit for the purpose for which the customer has purchased it for.


Any claim for the non-receipt of goods must be made in writing within 30 days from the confirmed delivery date. Customers should check all deliveries immediately for faults, shortages, damages or incorrect products. We request the buyer to inform Jane Richards Interiors in writing within 48 hours of the date of delivery.

No claim will be considered in any circumstance should the goods have been cut, modified, hung (in the case of wallpaper or wallcoverings) or damaged by the buyer in any way. In the unusual event of any sample being wrongly labelled it is still the customers responsibility to check the correct fabric, product or wall covering has been supplied before further processing.

There may be variations in print, weave, texture, colour including occasional slubs, these are not faults or seconds and such claims for these irregularities will not be accepted under any circumstances. To ensure exact colour matching it is advised to order quantities required for future use at the same time. Variations may occur and colours may not always be exact. The sample you order may come from a different batch to the material you receive. Claims for labour charges will not be accepted under any circumstances.

Privacy Statement

Jane Richards Interiors are committed to protecting your security and privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. By providing us with your e-mail address you consent to us using the e-mail address to provide you with e-mail alert services. If at any time you do not wish to be contacted by us by e-mail please use the link to unsubscribe and you will be de-registered. Jane Richards Interiors does not store credit card details and promises not to pass on your e-mail address, telephone number or home address to any third party.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay in 30 days

- Pay in Instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Shipping Information

In stock items are typically dispatched within 3 days of purchase excluding weekends. Lead times shown on product pages are estimates through third party shipping company’s such as UPS, Royal Mail and Kuehne Nagel (worldwide freight). Orders will be delivered to the shipping address you provide on a date estimated by the third-party trackable service. Please note that we do not ship to PO Box numbers.

Customers Outside of the United Kingdom

Jane Richards Interiors is not responsible for any import duties or taxes imposed by the country of import and/or local authorities, this also includes brokerage fees. All cross-border duties and taxes are the responsibility of the customer.

Failed Delivery Attempts

In most cases, our couriers have a 'three attempt' delivery procedure. If all three attempts have been made and the item is returned to sender (Jane Richards Interiors), your item will only be re-sent once the full shipping cost has been covered by yourself.

'Made To Order' & 'Ordered on Request' Items

All products subject to a lead time are considered 'made to order’ - this also includes items labelled ‘ordered on request’ - all products that are ‘made to order’ or ‘ordered on request’ are clearly labelled as such and are non-refundable. A 48hour grace period is applied once the order has been made.

Lead Times

The lead times stated on product pages are approximates only. Please note that orders placed outside of the U.K. may be subject to slightly longer lead times. Jane Richards Interiors is not responsible for any additional delays that may occur during the production or delivery process. If you have any queries regarding a specific products lead time or multiple order shipments please feel free to contact us.

Materials, Colour Variations & Imagery

Due to the handcrafted nature and production process of made to order items, no two items are the same. The finish of materials including; wood, glass, concrete, marble and textiles can vary from the images shown on the product pages. Jane Richards Interiors is not responsible for variations in the final product.


We want you to be happy with your purchase. In the event that you are not, you are able to return your order within 14 days of receipt of goods. Only ‘In Stock’ items can be returned - these items are clearly marked in the product listing as ’In Stock & Ready To Ship’. Products marked ‘Made To Order’ or ‘Ordered on Request’ are strictly non-returnable. Goods must be returned unused, in fully resalable condition and in their un-damaged original packaging. Postage fees will not be refunded.

For more information on how to return your order and which products qualify for a return please notify customer services via email: info@janerichards.co.uk.