Terms & Conditions
Terms & Conditions
The terms of business are to clarify and protect the legal rights of our customers as well as ourselves.
Prevailing Terms
The terms and conditions stated below apply to all fabrics, wallcoverings, curtains, blinds, cushions, furniture, tracks, poles, lighting and accessories made by or supplied by Jane Richards Interiors.
Statement of Liability
All goods supplied by Jane Richards Interiors are supplied on the condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is to a sum not exceeding the purchase price of the particular goods. It is the customers or their agents responsibility to check that they have received the correct item, design and colour before handling it into any curtain maker, upholsterer, or further processing. It is rare mistakes happen in labelling, but once cut or handed on to a third party Jane Richards Interiors cannot accept responsibility for any errors. That condition supersedes any conflicting term submitted to us, and all other liability whether statutory or otherwise is excluded.
Products
We reserve the right to withdraw items from our range at any time without prior notification. Product descriptions and lead times are subject to change at any time. There is a one metre minimum order length for fabric or one roll of wallpaper unless otherwise stated in product description. All orders not confirmed in writing are at the customer's own risk. For exact colour or finish matching please request a stock cutting as colours and finishes can vary from batch to batch.
The buyer must be sure that any product supplied by Jane Richards Interiors is fit for the purpose for which it is purchased prior to ordering. Wallpapers and wallcoverings must be checked prior to cutting and or hanging.
The measurements taken by the customer or his or her agent, and provided to the company is not the responsibility of the company for accuracy.
Payment
Payment in full for all goods is required before goods are despatched.
Once full payment is received and goods are despatched they become the property of the buyer.
Delivery
The full delivery address must be given when the order is placed. Jane Richards Interiors sends out goods using a number of courier services. Delivery times for fabrics and products will vary and Jane Richards Interiors will give estimated dates of delivery prior to orders being despatched.
It is the buyers responsibility to check for any damages to packing materials and products before accepting delivery of the products, and to report any damage by the delivery company within 24 hours. In the unlikely event that there is any damage, please do not accept delivery. Do not sign the delivery sheet and ask the driver for a damage freight report which will need your signature. Please contact Jane Richards Interiors as soon as possible. Goods are not covered by transit insurance once you have accepted delivery. Goods delayed in transit are beyond our control and postage refunds will not be given. It is the responsibility of the buyer to ensure the correct product has been delivered to any other third party, upholsterer or curtain maker.
Delivery dates supplied by Jane Richards Interiors are estimates. We are not liable for any delay and will make every effort to keep the buyer informed of any delay. Any delay of part of an order against an estimated delivery date does not entitle the buyer to cancel the order.It is the responsibility of the buyer to make themselves available to receive the goods for the carrier at the time the carrier proposes.
We regret that we are not liable for any customs or import duties that you might incur.
Cancellations
Whilst every effort will be made to accept the cancellation this can only happen if cancellation is made prior to any cutting of fabric or despatch of product. If cutting or production has begun then a 50% deposit will be kept.
For bespoke products and fabrics cancellation is not possible once production has begun Cancellations should be made in writing through email or post.
Claims
Any claim for the non-receipt of goods must be made in writing within 7 days from the confirmed delivery date. Customers should check all deliveries immediately for faults, shortages, damages or incorrect products. We request the buyer to inform Jane Richards Interiors in writing within 48 hours of the date of delivery.
No claim will be considered in any circumstance should the goods have been cut, modified, hung (in the case of wallpaper or wallcoverings) or damaged by the buyer in any way. In the unusual event of any sample being wrongly labelled it is still the customers responsibility to check the correct fabric, product or wall covering has been supplied before further processing.
There may be variations in print, weave, texture, colour including occasional slubs, these are not faults or seconds and such claims for these irregularities will not be accepted under any circumstances. To ensure exact colour matching it is advised to order quantities required for future use at the same time. Variations may occur and colours may not always be exact. The sample you order may come from a different batch to the material you receive. Claims for labour charges will not be accepted under any circumstances.
Privacy Statement
Jane Richards Interiors are committed to protecting your security and privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. By providing us with your e-mail address you consent to us using the e-mail address to provide you with e-mail alert services. If at any time you do not wish to be contacted by us by e-mail please use the link to unsubscribe and you will be de-registered. Jane Richards Interiors does not store credit card details and promises not to pass on your e-mail address, telephone number or home address to any third party.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 30 days
- Pay in Instalments
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Shipping Information
In stock items are typically dispatched within 3 days of purchase excluding weekends. Lead times shown on product pages are estimates through third party shipping company’s such as UPS, Royal Mail and Kuehne Nagel (worldwide freight). Orders will be delivered to the shipping address you provide on a date estimated by the third-party trackable service. Please note that we do not ship to PO Box numbers.
Customers Outside of the United Kingdom
Jane Richards Interiors is not responsible for any import duties or taxes imposed by the country of import and/or local authorities, this also includes brokerage fees. All cross-border duties and taxes are the responsibility of the customer.
Failed Delivery Attempts
In most cases, our couriers have a 'three attempt' delivery procedure. If all three attempts have been made and the item is returned to sender (Jane Richards Interiors), your item will only be re-sent once the full shipping cost has been covered by yourself.
Ordered on Request' Items
All products subject to a lead time are considered 'made to order’ - this also includes items labelled ‘ordered on request’ - all products that are ‘made to order’ or ‘ordered on request’ are clearly labelled as such and are non-refundable. A 48hour grace period is applied once the order has been made.
Lead Times
The lead times stated on product pages are approximates only. Please note that orders placed outside of the U.K. may be subject to slightly longer lead times. Jane Richards Interiors is not responsible for any additional delays that may occur during the production or delivery process. If you have any queries regarding a specific products lead time or multiple order shipments please feel free to contact us.
Materials, Colour Variations & Imagery
Due to the handcrafted nature and production process of made to order items, no two items are the same. The finish of materials including; wood, glass, concrete, marble and textiles can vary from the images shown on the product pages. Jane Richards Interiors is not responsible for variations in the final product.
Returns
We want you to be happy with your purchase. In the event that you are not, you are able to return your order within 14 days of receipt of goods. Only ‘In Stock’ items can be returned - these items are clearly marked in the product listing as ’In Stock & Ready To Ship’. Goods that have been specially made to order in a specific finish or upholstery colour as per the customer’s specifications cannot be returned. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. ‘Made to order’ items are defined as items that are specially produced based on a customer’s choice of finishes as ordered, and put into production as per these specifications.
All ‘Made To Order’ items are clearly labelled as such on the corresponding product page and in the shopping basket. If your order is received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible.
As almost everything we sell is made-to-order most of our sales are not governed by the Distance Selling Regulations, so as well as contacting us before ordering to check everything is as it should be please read our Terms & Conditions before placing an order. Cancellations can be made within 3 working days after ordering, but after that unfortunately we need to charge a cancellation or re-stocking fee, which can be up to 50% depending on the item.
Please only place your order if you are sure that the item and finish is right for your needs as you will not be able to change the order after the item has been entered into production. The exception to this is, of course, if we have not supplied the correct item or specification as per the order confirmation. It is also imperative for you to check access into your property as delivery will be actioned on the basis that you have checked the dimensions of the item you wish to order and that if fits through all doorways, stairwells and within the area of intended use.
Jane Richards Interiors is not responsible for any item that is not returned in the manner set forth below.
The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our warehouse or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.
Where items are large or fragile (as determined by Jane Richards Interiors) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it.
The value of all accurately returned, unwanted products will be credited to the original purchaser’s credit or debit card minus any relevant collection charges within 14 days of receipt by us of the return.
In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods as no claim for a replacement for damaged or missing goods can be made after three days; the manufacturer’s standard warranty on faulty goods remains valid beyond this period. Any claims regarding damaged/defective items must be made initially by calling the showroom on 01493 497705 and then followed up by a written claim via email to info@janerichards.co.uk
